Privacy Policy

Your trust is our priority. We are committed to protecting your personal data with transparency and care.

At Heavohealth ("We," "Us," "Our"), your privacy matters. By using our website, mobile app, or any associated services (collectively, the "Platform"), including our diabetes reversal and management programs (the "Programs"), you agree to the terms of this Privacy Policy.

This Privacy Policy complies with Section 43A of the Information Technology Act, 2000; SPDI Rules 2011; and Intermediary Guidelines 2021.

1

Scope of This Privacy Policy

This policy explains how we handle Personal Information and Sensitive Personal Data or Information (SPDI) collected from users of the Platform. It does not apply to third-party websites, apps, or services we do not control.

By accessing the Platform, downloading the app, or enrolling in our Programs, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy.

We do not knowingly collect information from users under 18. If we discover information has been collected from a minor without parental consent, we will promptly delete it.
2

Information We Collect

a

Information You Provide

We may collect information you voluntarily provide to us, including:

  • Registration data: Name, email, mobile number, gender, date of birth, height, weight, location, and health-related details.
  • Program-specific health data: Nutrition habits, workout logs, sleep patterns, biometric data, medical history, prescriptions, lab results, and clinical notes.
  • Payment information: Bank account or card details for processing subscriptions or services.
  • Device or app permissions: Camera, activity tracking, or integrations with HealthKit, Apple Health, Google Fit, or other fitness apps.
b

Information Collected Automatically

We automatically collect certain data when you use the Platform, including:

  • IP address, device type, operating system, and browser type
  • Usage data such as pages visited, session duration, and feature interactions
  • Cookies and similar technologies to personalize and improve your experience
3

Purpose of Collecting Information

We use your information to:

Provide and manage the Programs and Platform features
Communicate with you regarding Program updates
Process payments and subscriptions
Comply with applicable legal or regulatory requirements
Conduct research, quality assurance, and clinical monitoring
Generate anonymized insights to improve services
4

Sharing Your Information

Heavohealth does not sell or rent personal information. We may share information under the following circumstances:

  • With program-affiliated healthcare professionals (RMPs): For assessment, consultation, and prescription management.
  • With licensed pharmacies and diagnostic labs: For delivery of prescriptions, lab testing, and results integration.
  • With regulatory authorities: When legally required for safety reporting or compliance.
  • With service providers and partners: Only to perform tasks necessary for delivering the Programs, under strict confidentiality agreements.
  • Business transfers: In the event of a merger, acquisition, or sale of assets.
5

Security of Your Information

We implement technical, physical, and administrative safeguards to protect your personal information. However, no system can guarantee complete security. Unauthorized access, data interception, or breaches may still occur.

We also require third-party service providers to follow security measures and confidentiality obligations.

6

Your Rights and Choices

You may:

  • Access, update, or delete your personal information via your account settings
  • Opt-out of promotional communications by contacting hello@heavohealth.com
  • Request deletion or anonymization of your data by contacting us or our Grievance Officer
7

Grievance Officer

For complaints, questions, or concerns about your personal information, contact:

Email Us
grievance@heavohealth.com
Postal Address

Heavohealth HQ, Govindpuri Kalkaji,
New Delhi, India

We will endeavor to respond within 15 days or as required under applicable law.

8

Cookies

Cookies help improve your experience by remembering your preferences and usage patterns. You may disable cookies in your browser, but certain features of the Platform may not function correctly.

9

Changes to Policy

We may update this Privacy Policy periodically. Updates will be communicated via the Platform or email. Continued use of the Platform after changes indicates your acceptance.

10

Program-Specific Consent

Diabetes Management Program

By enrolling in our Programs, you provide explicit consent for Heavohealth to collect, store, and share your sensitive health data with:

RMPs for clinical guidance
Licensed pharmacies and labs for program fulfillment
Regulatory authorities, if legally required

We maintain strict security measures to protect your sensitive data in compliance with applicable Indian laws, SPDI Rules, and clinical privacy guidelines.